Terms & Policies

All projects require a 50% non-refundable deposit to reserve a project start date. No work will begin until the deposit has been received.

The remaining balance will be billed in scheduled installments as outlined in the invoice or proposal. Final payment is due prior to website launch or delivery of final files.

Invoices are due by the dates specified. Late payments may result in paused work until the account is brought current.

All payments are processed securely through HoneyBook.

Description text goes hereAll deposits are non-refundable. The deposit secures the project start date and covers initial strategy, planning, and design work.

If the client chooses to cancel the project after work has begun, payments made beyond the deposit are non-refundable for work already completed. Any remaining balance for incomplete work will not be charged.

If Bloom & Crown Studio must cancel the project due to unforeseen circumstances, the client will be refunded any payments made beyond work already completed.

Once a website has been approved and launched, no refunds will be issued.

Timely communication is essential to keeping projects on schedule.

If a client becomes unresponsive for 14 consecutive days, the project may be paused. Paused projects may require rescheduling based on availability.

If a project remains inactive for an extended period, it may be considered canceled. All completed work up to that point will be billed and retained by Bloom & Crown Studio.

All project details, deliverables, timelines, and revision limits are defined in the approved proposal.

Requests outside the agreed scope may require a revised timeline and additional fees. Any scope changes will be discussed and approved before work continues.

Revisions are limited to the number specified in the proposal. Additional revisions may be billed separately.

Final deliverables, including website launch or file handoff, will not be released until all outstanding balances are paid in full.

Once a website is launched and approved, responsibility for content updates, third-party services, and ongoing maintenance transfers to the client unless a maintenance agreement is in place.

Bloom & Crown Studio provides creative and technical services intended to support a client’s online presence and marketing efforts. While best practices are followed, results such as increased traffic, conversions, sales, or business growth are not guaranteed.

Business performance depends on multiple factors outside of Bloom & Crown Studio’s control, including but not limited to market conditions, pricing, services offered, audience demand, marketing strategy, and client execution.

Bloom & Crown Studio is not responsible for business performance, revenue outcomes, or financial results following the completion or launch of a website or other deliverables.

Bloom & Crown Studio is not responsible for issues related to third-party platforms, including but not limited to hosting providers, domain registrars, email services, or plugins.

Any third-party fees are the responsibility of the client unless otherwise stated.

These policies may be updated periodically. The most current version will always be available on this page.

If you have questions about these policies, please reach out prior to booking services.