Terms & Policies

• Website Optimization projects require payment in full before work begins.

• VIP Website Days require a 50% deposit to reserve the date; the remaining balance is due before final delivery.

• Website Care Plan is billed monthly and auto-renews until canceled.

Payment Methods: We accept payment via the invoicing system provided at checkout (credit card, bank transfer, or the payment methods supported by the platform you purchase through).

Late Payments: Work will not begin until payment is complete. Delays in payment may delay project timelines.

No Public Payment Plans: Standard payment plans are not offered publicly. In select cases, split payment options may be discussed after scope is confirmed.

All payments are processed securely through HoneyBook.

Scoped Projects: Once work has begun, payments are non-refundable. If cancellation is requested before work begins, a refund will be issued minus any processing fees.

VIP Website Days: Deposits are non-refundable once a date is reserved. If cancellation occurs more than 72 hours before the scheduled day, deposit credit may be applied toward a future date (subject to availability).

Website Care Plans: Auto-renew monthly subscriptions can be canceled at any time. Cancellations take effect at the end of the current paid period. No refunds for partial months.

Once a website has been approved and launched, no refunds will be issued.

Timely communication is essential to keeping projects on schedule.

If a client becomes unresponsive for 14 consecutive days, the project may be paused. Paused projects may require rescheduling based on availability.

If a project remains inactive for an extended period, it may be considered canceled. All completed work up to that point will be billed and retained by Bloom & Crown Studio.

All services provided by Bloom & Crown Studio are delivered as described on the Services page.
Work is scoped and delivered based on the chosen project type:

• Website Optimization (one existing page)

• VIP Website Day

• Website Care Plan

Any work outside the agreed scope (such as new pages, branding, full builds, or strategy beyond optimization) requires a separate project or add-on.

Final deliverables, including website launch or file handoff, will not be released until all outstanding balances are paid in full.

Once a website is launched and approved, responsibility for content updates, third-party services, and ongoing maintenance transfers to the client unless a maintenance agreement is in place.

Bloom & Crown Studio provides creative and technical services intended to support a client’s online presence and marketing efforts. While best practices are followed, results such as increased traffic, conversions, sales, or business growth are not guaranteed.

Business performance depends on multiple factors outside of Bloom & Crown Studio’s control, including but not limited to market conditions, pricing, services offered, audience demand, marketing strategy, and client execution.

Bloom & Crown Studio is not responsible for business performance, revenue outcomes, or financial results following the completion or launch of a website or other deliverables.

Bloom & Crown Studio is not responsible for issues related to third-party platforms, including but not limited to hosting providers, domain registrars, email services, or plugins.

Any third-party fees are the responsibility of the client unless otherwise stated.

These policies may be updated periodically. The most current version will always be available on this page.

If you have questions about these policies, please reach out prior to booking services.